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Device Management

Learn how to register, manage, and monitor your digital screens (devices) in Synq Digital.

Overview​

The Devices page (also called "Screens") allows you to:

  • Register new digital screens
  • Monitor device status and health
  • Configure device settings
  • Assign playlists to devices
  • View device details and screenshots
  • Manage device locations

Accessing Devices​

Navigate to Devices from the sidebar menu to view all registered screens.

![Screenshot: Devices page showing a table/list of devices with columns for Status (with colored indicators), Screen Name, Version, Playlist, Location, Model, Last Seen, and Actions. Should show multiple devices with different statuses (online/offline).]

Device List View​

Device Table Columns​

The device table displays:

  • Status: Online (green), Offline (red), or Pending (yellow)
  • Screen Name: Custom name assigned to the device
  • Version: Player software version
  • Playlist: Currently assigned playlist
  • Location: Physical location of the device
  • Model: Device hardware model
  • Last Seen: Last communication timestamp
  • Actions: Menu for device operations

![Screenshot: Close-up of the device table showing several rows with different devices, highlighting the status column with colored icons, and showing the actions menu (three dots) for one device.]

Filtering Devices​

Filter your device list:

  1. Use the Search box to find devices by name, serial, or location
  2. Use the Status dropdown to filter by:
    • All Status
    • Online
    • Offline
    • Pending

![Screenshot: Filter controls showing a search box with a search icon and a Status dropdown menu. Should show the search box with placeholder text and the dropdown with "All Status" selected.]

Registering a New Device​

To add a new digital screen to your network:

  1. Click the "Register" button (top-right)
  2. In the registration dialog:
    • Enter the 6-digit Device ID (found on the device or provided by manufacturer)
    • Enter a Device Name (descriptive name for easy identification)
    • Select a Location from the dropdown
  3. Click "Register"

![Screenshot: Register Device dialog showing the form with three fields: Device ID (6 characters, with character counter showing X/6), Device Name (text input), and Location (dropdown with locations listed). Should show the Register button enabled when all fields are filled.]

Device ID Requirements​

  • Must be exactly 6 characters
  • Usually alphanumeric
  • Found on the device label or in device settings
  • Contact your administrator if you don't have the Device ID

Naming Best Practices​

Use clear, descriptive names:

  • ✅ Good: "Lobby Display - Main Entrance"
  • ✅ Good: "Conference Room A - 2nd Floor"
  • ❌ Avoid: "Device1", "Screen", "Test"

Viewing Device Details​

To view detailed information about a device:

  1. Click on a device row, or
  2. Click the Actions menu (three dots) → "View Details"

![Screenshot: Device detail page showing comprehensive device information including Device Name, Location, Playlist assignment, Orientation (Landscape/Portrait), Operating Hours (Start/End times), Weekly Reboot settings, Heartbeat Interval, Version, and a Screenshots section showing recent device screenshots.]

Device Details Page​

The device details page shows:

  • Basic Information: Name, location, playlist
  • Configuration: Orientation, operating hours, reboot schedule
  • System Info: Version, heartbeat interval
  • Screenshots: Recent screenshots from the device
  • Edit Options: Modify device settings

Editing Device Settings​

From the device details page:

  1. Modify any field (name, location, playlist, etc.)
  2. Configure operating hours (when device should be active)
  3. Set orientation (Landscape or Portrait)
  4. Configure automatic reboot schedule
  5. Adjust heartbeat interval
  6. Click "Save Changes"

![Screenshot: Device details form showing editable fields with some values changed (highlighted or showing different values), and a "Save Changes" button at the bottom. Should show validation or confirmation when saving.]

Device Screenshots​

View recent screenshots from the device:

  1. Scroll to the Screenshots section
  2. Click "Reload" to fetch the latest screenshots
  3. View thumbnails with timestamps
  4. Click on a screenshot to view full size

![Screenshot: Screenshots section showing a grid of screenshot thumbnails with timestamps below each image. Should show at least 2-3 screenshot examples with dates/times displayed.]

Device Status​

Understanding Status Indicators​

  • 🟢 Online (Green): Device is connected and responding
  • 🔴 Offline (Red): Device is not responding or disconnected
  • 🟡 Pending (Yellow): Device registered but not yet activated

Checking Device Health​

Monitor device health by:

  • Checking Last Seen timestamp (should be recent)
  • Viewing device status indicator
  • Reviewing screenshots for visual confirmation
  • Checking heartbeat interval settings

![Screenshot: Device list showing different status indicators - one device with green checkmark (Online), one with red X (Offline), and one with yellow warning (Pending). Last Seen timestamps should show recent times for online devices and older times for offline devices.]

Assigning Playlists to Devices​

To assign a playlist to a device:

Method 1: From Device Details​

  1. Open device details page
  2. Find the Playlist dropdown
  3. Select a playlist from the list
  4. Click "Save Changes"

Method 2: From Devices List​

  1. Click the Actions menu for a device
  2. Select "Edit"
  3. Choose playlist from dropdown
  4. Save changes

![Screenshot: Device details page showing the Playlist dropdown menu open with a list of available playlists. One playlist should be selected/highlighted, showing how to change the playlist assignment.]

Device Actions Menu​

Access device actions via the three-dot menu:

  • View Details: Open full device information page
  • Edit: Quick edit of device settings
  • Delete: Remove device from system (admin only)

![Screenshot: Actions menu dropdown showing three options: View Details (with eye icon), Edit (with pencil icon), and Delete (with trash icon in red). The menu should be positioned next to a device row.]

Troubleshooting Devices​

Device Shows as Offline​

If a device appears offline:

  1. Check Physical Connection: Ensure device is powered on and connected to network
  2. Verify Network: Check internet connectivity
  3. Check Device ID: Confirm correct Device ID was used during registration
  4. Review Last Seen: Check when device was last online
  5. Contact Support: If issues persist, contact your administrator

Device Not Displaying Content​

If content isn't showing:

  1. Check Playlist Assignment: Ensure a playlist is assigned
  2. Verify Playlist Content: Confirm playlist has media files
  3. Check Schedule: Verify any schedules are active
  4. Review Operating Hours: Ensure device is within operating hours
  5. View Screenshots: Check device screenshots for visual confirmation

Device Registration Failed​

If registration fails:

  • Verify Device ID is exactly 6 characters
  • Ensure Device ID hasn't been used before
  • Check that location exists
  • Contact administrator if Device ID is invalid

Device Configuration Best Practices​

Operating Hours​

Set operating hours to match your business needs:

  • Business Hours: 8:00 AM - 10:00 PM
  • 24/7: Leave blank or set to full day
  • Custom: Match specific location hours

Reboot Schedule​

Configure automatic reboots:

  • Weekly Reboot: Recommended for stability
  • Off-Peak Hours: Schedule during low-traffic times
  • Sunday Night: Common choice (e.g., Sunday 2:00 AM)

Heartbeat Interval​

  • Default: 60 seconds
  • Lower: More frequent status updates (30 seconds)
  • Higher: Less network traffic (120 seconds)

Bulk Operations​

For managing multiple devices:

  • Use filters to select device groups
  • Export device list (if available)
  • Bulk assign playlists (if available)
  • Generate device reports

![Screenshot: Bulk operations interface showing checkboxes next to devices for selection, and bulk action buttons like "Assign Playlist", "Export", or "Delete Selected" at the top of the device list.]

Next Steps​

Now that you understand device management:

Tip: Regularly check device status and keep device information up to date for optimal performance!