Skip to main content

Authentication

Learn how to sign in, sign up, and manage your Synq Digital account.

Signing In​

To access Synq Digital:

  1. Navigate to your Synq Digital URL
  2. Enter your email address
  3. Enter your password
  4. Click "Sign In"

![Screenshot: Sign-in page showing the login form with email and password input fields, a "Sign In" button, and optionally a "Forgot Password?" link. The page should display Synq Digital branding.]

Remember Me​

You can check the "Remember Me" option to stay signed in on your device. Use this only on trusted devices.

Forgot Password​

If you've forgotten your password:

  1. Click "Forgot Password?" on the sign-in page
  2. Enter your email address
  3. Check your email for password reset instructions
  4. Follow the link to reset your password

![Screenshot: Password reset page showing an email input field and a "Send Reset Link" button, with instructions explaining that a reset link will be sent to the provided email.]

Creating an Account​

If you don't have an account yet:

  1. Click "Sign Up" on the sign-in page
  2. Fill in the registration form:
    • Email: Your email address (will be used for login)
    • Password: Create a strong password
    • Confirm Password: Re-enter your password
    • Additional fields as required by your organization
  3. Review and accept terms of service (if applicable)
  4. Click "Sign Up"

![Screenshot: Sign-up page showing the registration form with all required fields, password strength indicator, terms checkbox, and Sign Up button.]

Password Requirements​

Your password must meet the following requirements:

  • Minimum 8 characters
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character

Account Verification​

After signing up, you may need to verify your email address:

  1. Check your email inbox
  2. Click the verification link in the email
  3. You'll be redirected back to Synq Digital
  4. Sign in with your credentials

![Screenshot: Email verification page or message showing a confirmation that the email has been sent, with instructions to check the inbox and click the verification link.]

Signing Out​

To sign out of your account:

  1. Click on your profile icon/name in the top-right corner
  2. Select "Logout" from the dropdown menu
  3. You'll be signed out and redirected to the sign-in page

![Screenshot: User profile dropdown menu showing options including Profile, Settings, and Logout. The Logout option should be highlighted or clearly visible.]

Alternatively, you can click "Logout" directly from the sidebar navigation.

Account Security​

Best Practices​

  • Use a strong, unique password
  • Don't share your account credentials
  • Sign out when using shared computers
  • Enable two-factor authentication if available
  • Regularly update your password

Changing Your Password​

To change your password:

  1. Go to Profile → Settings
  2. Navigate to the Security section
  3. Enter your current password
  4. Enter your new password
  5. Confirm your new password
  6. Click "Update Password"

![Screenshot: Profile Settings page showing the Security section with fields for Current Password, New Password, Confirm New Password, and an Update Password button.]

Session Management​

Active Sessions​

You can view and manage your active sessions:

  1. Go to Profile → Settings
  2. Navigate to Security → Active Sessions
  3. View all devices where you're signed in
  4. Sign out from specific devices if needed

![Screenshot: Active Sessions page showing a list of devices/browsers where the user is currently signed in, with device names, IP addresses, last activity times, and "Sign Out" buttons for each session.]

Troubleshooting Authentication Issues​

Can't Sign In​

If you're having trouble signing in:

  1. Check your credentials: Ensure email and password are correct
  2. Check caps lock: Passwords are case-sensitive
  3. Clear browser cache: Try clearing cookies and cache
  4. Try a different browser: Rule out browser-specific issues
  5. Contact support: If issues persist, contact your administrator

Account Locked​

After multiple failed login attempts, your account may be temporarily locked:

  • Wait 15-30 minutes before trying again
  • Use the "Forgot Password" feature to reset your password
  • Contact your administrator if the lock persists

Email Not Received​

If you didn't receive a verification or password reset email:

  1. Check your spam/junk folder
  2. Verify the email address is correct
  3. Wait a few minutes (emails may be delayed)
  4. Request a new email if needed
  5. Contact support if emails aren't arriving

Role-Based Access​

Your account may have different access levels:

  • Admin: Full access to all features including user management
  • User: Standard access to devices, media, playlists, and schedules
  • Viewer: Read-only access to view content

Your role determines which features you can access. Contact your administrator if you need different permissions.

![Screenshot: Dashboard or navigation showing different menu items available based on user role. Admin users should see additional menu items like "User Management" that regular users don't see.]

Next Steps​

Now that you understand authentication:

Need help? Check the Troubleshooting Guide or contact your administrator.